All correspondence will be treated in the strictest confidence. Any complaint or query will be dealt with promptly as follows:

1.  we will acknowledge correspondence within 5 working days

2. we will aim to resolve all issues within 2 weeks from initial date of communication.

3. we will keep you fully informed during this process

Statutory Rights
Please note, the following Terms and Conditions do not affect your statutory rights as a consumer, as required by the Which? Web Traders Code of Practice.

Order information
We display all prices for the items, delivery, and other services clearly on the website.
Subject to errors, all the information and prices on this website are correct at time of order.

Cancellation Policy
You can cancel your contract at any time up to seven working days after the day of delivery. To do this, please e-mail or write to us. If you cancel you must return the goods to us at your own expense. However, if the goods are faulty or do not comply with the contract, we will pay for the return of the goods. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

This website must not be used for any other purpose than ordering our books and other products.
It must not be used for any transmitting of illegal or objectionable material, the breaching of any laws including copyright and unauthorised access or disrupting the network or website or causing interference and enjoyment of the site for other users.

Unless by prior arrangement, no goods will be transferred until paid for in full.

We guarantee your satisfaction and will replace or refund any item that does not meet your expectation or is damaged, within 30 days from receipt of goods. We would ask, however, that should you receive damaged goods you
contact us, within 14 days of receipt of goods in order that we can deal with the problem efficiently and effectively with our carrier. We will completely refund the full price of your order and delivery charge if you are not satisfied with the goods you received.